Jobid=12964d499e47 (0.0997)
About the Role
We are looking for motivated Dutch-speaking Customer Care Specialists to join a dynamic international team in Madrid. In this role, you will be the first point of contact for customers, providing high-quality support and ensuring a smooth customer experience.
Key Responsibilities
- Provide customer support via phone, email, and/or chat in Dutch
- Assist customers with inquiries, issues, and product-related questions
- Deliver accurate information and solutions in a timely manner
- Maintain a professional and friendly tone in all interactions
- Handle customer complaints and find effective resolutions
- Collaborate with team members and other departments when needed
- Ensure customer satisfaction and meet performance targets
What You Get
Contract
- Permanent contract from day one
- 35 hours per week (with option to increase up to 40 hours)
Salary
- Base salary: €1,500/month
- Dutch language bonus: €4/hour
- Performance bonus: up to €3/hour
- Average total: €1,850 – €2,100/month
Relocation Package
- Flight (or train if already in Spain)
- 25 days of accommodation on arrival
€1,500 relocation bonus:
- €1,000 with first salary
- €500 with second salary
Work Schedule
- Rotating shifts (morning, afternoon, night)
- 4–5 working days per week + 2–3 days off
- Schedules shared in advance
- Option to swap shifts with teammates
Perks & Benefits
- Gym access across Madrid
- Meal vouchers: approximately €40/month (€2.5 per working day)
- Private health insurance (after 6 months)
- Regular team events & social activities
- Real career growth opportunities (supervisor, trainer, manager, etc.)
Requirements
- Fluent Dutch (spoken and written)
- Good command of English
- Strong communication and problem-solving skills
- Customer-oriented mindset
- Ability to work in a fast-paced environment
- Flexibility to work rotating shifts
Why Join Us?
- International and multicultural work environment
- Career growth opportunities
- Full relocation support
- Work-life balance with flexible scheduling
If you're ready to start an exciting career in customer service and experience life in Madrid, this opportunity is for you!
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