Jobid=c4b97fa3f0ec (0.0169)
ppAs a Senior EUC Engineer, you are the backbone of Insight’s digital environment. You will lead the engineering efforts to provide secure, scalable, and highly available end-user services. Your role is a blend of high-level project architecture and hands‑on systems optimization. Whether you are troubleshooting complex issues, deploying global technology releases, or mentoring teammates, your goal is to ensure a seamless and secure experience for every user. You don’t just maintain the status quo—you anticipate growth and build the solutions to meet it. /p h3Essential Duties And Responsibilities /h3 ul liStakeholder Collaboration: Partner with teams and business stakeholders to translate complex business needs into scalable technical requirements. /li liDevice Lifecycle Management: Evaluate, define, and enforce global standards for end‑user hardware, ensuring a high‑performance and ergonomic fleet. /li liDeployment Architecture: Help design and maintain automated deployment frameworks (e.g., Autopilot, Intune, Jamf) to ensure seamless device provisioning and a “zero‑touch” user experience. /li liModern Workspace Innovation: Define, implement, and optimize next‑generation A/V and video conferencing solutions (e.g., Microsoft Teams Rooms, Zoom Rooms) to support a hybrid workforce. /li liSystems Integrity: Provide high‑level support for complex, integrated systems, ensuring maximum uptime, data integrity, and accessibility for a global user base. /li liInfrastructure Oversight: Proactively monitor and maintain the health of the EUC infrastructure environment, identifying potential bottlenecks before they impact productivity. /li liAsset Governance: Oversee inventory management strategies, ensuring lifecycle data accurate, and hardware refreshes executed on schedule. /li liSecurity Compliance: Ensure all EUC activities align with InfoSec policies and organizational frameworks, maintaining strict adherence to Change Management and Incident Management protocols. /li liPerformance Metrics: Establish and monitor continuous telemetry and reporting procedures to ensure all services consistently meet or exceed established SLAs and quality benchmarks. /li liAdvanced Troubleshooting: Act as the Tier 3 Subject Matter Expert (SME) for complex incident resolution, coordinating across functional areas to diagnose and rectify root causes. /li liContinuous Improvement: Proactively recommend hardware or software enhancements to address recurring issues and drive operational efficiency. /li liKnowledge Management: Author and maintain comprehensive technical documentation for new and existing solutions; lead the training and mentorship of junior engineers to elevate the team’s overall technical maturity. /li liTravel to offices in EMEA to perform IT related responsibilities and projects. /li /ul h3Required Skills and Abilities /h3 ul liExperience: ul li5+ years supporting end‑user compute devices and users in a large‑scale (e.g., 5,000+ users) enterprise environment. /li li5+ years of experience with Microsoft and Mac OS. /li li1+ years of experience with Microsoft Intune and working in a global (multi‑country) environment. /li /ul /li liTechnical Expertise (Expert‑level knowledge/experience): ul liModern Management: Understanding of Microsoft Endpoint Manager (Intune), SCCM (MECM), or Jamf Pro. /li liDeployment Experience: Strong understanding of Windows Autopilot, Apple Business Manager, and Zero‑Touch Provisioning. /li liScripting Automation: Experience in PowerShell (or Python/Bash) to automate repetitive tasks, configuration changes, and data gathering. /li liOS Lifecycle: Deep understanding of Windows 10/11 and macOS architecture, including registry editing, profile management, and update ring. /li liExperience implementing video conferencing and AV solutions. /li liAccess Management: Experience with Azure Active Directory (Entra ID), including Conditional Access policies, Group Policy Objects (GPOs), and RBAC. /li liEndpoint Security: Experience managing antivirus/EDR solutions (e.g., Microsoft Defender for Endpoint), BitLocker encryption, and vulnerability remediation. /li liCompliance: Ability to translate InfoSec requirements into technical configurations (e.g., CIS Benchmarks or NIST standards). /li liPrevious experience in ServiceNow or ITSM ITIL based ticketing system. /li /ul /li liSoft Skills: ul liExceptional interpersonal, verbal, and written communication skills. /li liProven analytical and problem‑solving skills. /li liAbility to effectively prioritize and execute tasks in a high‑pressure environment. /li liAbility to build strong, trusting relationships with technical and non‑technical staff. /li liA self‑starter, highly motivated, and naturally curious, with a customer‑centric mindset. /li liMentorship: A genuine interest in coaching junior teammates and fostering a collaborative, knowledge‑sharing environment. /li /ul /li /ul h3Education Certification Preferences /h3 ul liEducation: Bachelor's degree in Computer Science, Information Systems, Business, or a related field of study is required. /li liMicrosoft 365 Certified: Endpoint Administrator Associate (MD‑102) /li liMicrosoft Certified: Azure Administrator Associate (AZ‑104) /li liJamf Certified Admin (for Mac‑heavy environments) /li liITIL Foundation v4 (for process and framework alignment) /li /ul /p #J-18808-Ljbffr
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