Jobid=ac129bbb38db (0.1012)
As a Senior EUC Engineer, you are the backbone of Insight’s digital environment. You will lead the engineering efforts to provide secure, scalable, and highly available end-user services. Your role is a blend of high-level project architecture and hands-on systems optimization. Whether you are troubleshooting complex issues, deploying global technology releases, or mentoring teammates, your goal is to ensure a seamless and secure experience for every user. You don’t just maintain the status quo—you anticipate growth and build the solutions to meet it.
Essential Duties and Responsibilities
Stakeholder Collaboration: Partner with teams and business stakeholders to translate complex business needs into scalable technical requirements.
Device Lifecycle Management: Evaluate, define, and enforce global standards for end-user hardware, ensuring a high-performance and ergonomic fleet.
Deployment Architecture: Help design and maintain automated deployment frameworks (e.g., Autopilot, Intune, Jamf) to ensure seamless device provisioning and a “zero-touch” user experience.
Modern Workspace Innovation: Define, implement, and optimize next-generation A/V and video conferencing solutions (e.g., Microsoft Teams Rooms, Zoom Rooms) to support a hybrid workforce.
Systems Integrity: Provide high-level support for complex, integrated systems, ensuring maximum uptime, data integrity, and accessibility for a global user base.
Infrastructure Oversight: Proactively monitor and maintain the health of the EUC infrastructure environment, identifying potential bottlenecks before they impact productivity.
Asset Governance: Oversee inventory management strategies, ensuring lifecycle data is accurate, and hardware refreshes are executed on schedule.
Security & Compliance: Ensure all EUC activities align with InfoSec policies and organizational frameworks, maintaining strict adherence to Change Management and Incident Management protocols.
Performance Metrics: Establish and monitor continuous telemetry and reporting procedures to ensure all services consistently meet or exceed established SLAs and quality benchmarks.
Advanced Troubleshooting: Act as the Tier 3 Subject Matter Expert (SME) for complex incident resolution, coordinating across functional areas to diagnose and rectify root causes.
Continuous Improvement: Proactively recommend hardware or software enhancements to address recurring issues and drive operational efficiency.
Knowledge Management: Author and maintain comprehensive technical documentation for new and existing solutions; lead the training and mentorship of junior engineers to elevate the team’s overall technical maturity.
Travel to offices in EMEA to perform IT related responsibilities and projects
Required Skills and Abilities
Experience:5+ years supporting end-user compute devices and users in a large-scale (e.g., 5,000+ users) enterprise environment.5+ years of experience with Microsoft and Mac OS1+ years of experience with Microsoft Intune and working in a global (multi-country) environment.
Technical Expertise (Expert-level knowledge/experience):Modern Management: Understanding of Microsoft Endpoint Manager (Intune), SCCM (MECM), or Jamf Pro. Deployment Experience: Strong understanding of Windows Autopilot, Apple Business Manager, and Zero-Touch Provisioning.Scripting & Automation: Experience in PowerShell (or Python/Bash) to automate repetitive tasks, configuration changes, and data gathering.OS Lifecycle: Deep understanding of Windows 10/11 and macOS architecture, including registry editing, profile management, and update ringExperience implementing video conferencing and AV solutionsAccess Management: Experience with Azure Active Directory (Entra ID), including Conditional Access policies, Group Policy Objects (GPOs), and RBAC.Endpoint Security: Experience managing antivirus/EDR solutions (e.g., Microsoft Defender for Endpoint), BitLocker encryption, and vulnerability remediation.Compliance: Ability to translate InfoSec requirements into technical configurations (e.g., CIS Benchmarks or NIST standards).Previous experience in ServiceNow or ITSM ITIL based ticketing system.
Soft Skills:Exceptional interpersonal, verbal, and written communication skills.Proven analytical and problem-solving skills.Ability to effectively prioritize and execute tasks in a high-pressure environment.Ability to build strong, trusting relationships with technical and non-technical staff.A self-starter, highly motivated, and naturally curious, with a customer-centric mindset.Mentorship: A genuine interest in coaching junior teammates and fostering a collaborative, knowledge-sharing environment
Education & Certification Preferences
Education: Bachelor's degree in Computer Science, Information Systems, Business, or a related field of study is required.
Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
Microsoft Certified: Azure Administrator Associate (AZ-104)
Jamf Certified Admin (for Mac-heavy environments)
ITIL Foundation v4 (for process and framework alignment)
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